FAQ

 

1. How long does it take to paint the outside of my 2 story home?

About 2 weeks (or 8-9 business days) to do homes 3000 to 4000 sq ft depending on intricacies of trim and color choices.

Renew Cedar Shakes

                  Before Cleaning Cedar Shakes                                         After Cleaning

2. And painting the inside of my home?

For a basic repaint of living room, family room, kitchen, 2 bath 3 bed, 2 hallways, about 6 business days. For intricate trim, of course, more time.

3. How does the payment method work?

If the amount is under $1000 – we ask for one payment at the end of the job. If amount of job is between $1000 and $2000 we ask for $500 down and the remaining paid at the completion of the job. If the amount is $2000+ we will as for 25%-33% down, 33% paid at the middle of job and the remaining 33-42% at the completion of the job.

4. How involved do I need to be with this painting project.

  • As little as you want: If you do not have much extra time to be involved all we need is for you to meet with us during the time of the estimate for 1hr-1.5hrs to do a few things:    (1) Explain the Job to us, (2) Pick colors, and (3) talk about possible start dates and payment method.
  • As much as needed: In addition to the initial meeting (explained above), you may talk with us after each day of work in order to have a more detailed understanding of work completed and possible problems we ran into. We are open to explaining any and all work that is done to your home.

5. What if I can’t decide on the colors right away?

That’s fine, you do not need to have colors chosen at the time of the 1st meeting. We do ask, however, that you have the colors decided by the start date.

If you need help deciding, we highly recommend you contact Rebecca West of Rivolee Design. Read Rebecca’s article and find her contact information in Heck Painting blog: Rivolee Design

6. What if I don’t like the colors I chose when they are on a side of the house or in a whole room?

We are flexible. We can and will change the color mid-job for a small fee relative to the total amount. Keep in mind the job may be pushed back a day or two due to reordering new paint.

7. What kind of paint do you prefer to use?

We prefer Benjamin Moore Paints. However, we are open to using any brand of paint that you would prefer.

8. What is low VOC paint?

VOC or Volatile Organic Compounds are emitted as gases from certain solids or liquids. VOCs include a variety of chemicals, some of which may have short- and long-term adverse health effects. People with pre-existing conditions, pregnant and nursing women, small children and other sensitive people should consider requesting low VOC paint. Read our blog post: Does low VOC paint really make a difference?

9. How do you estimate doors, windows, and trims?

Typically in my estimates I break down the pricing into four main categories: ceilings, walls, trim and doors. You’ve got the sheet rock which makes up the calls and ceilings, and then you have the wood which makes up the trim and doors.

10. Why is painting the wood in trim and doors more expensive?

The prep work in trim and doors  is so extensive. These areas require sanding, we will either hand sand all of the base trim, or we will power sand with and orbital sander. On doors we use a six inch disk. Read about prep work in doors and trim in our blog post: Why is painting the wood in trim and doors more expensive?

11. Why should I pay more for quality paint? 

The higher quality paints have better coverage, so instead of doing 3 or 4 coats you only need two. Quality paints are a little more durable.

70 – 75% of the paint job is the labor, the other 25 – 30% is the material. I always try to educate the customer to buy the best paint, because the greatest expense is the labor and it takes the same amount of labor to apply a cheap paint as a quality paint.

I always start with biding out the premium paints and then if people really have to cut a little bid of money, they can save $10 – $20 per gallon. If I have a $5000 paint job, your looking at about $1500 of that is material costs. Of that $1500 your looking at about $1100 – $1200 is the paint. Read more about choosing paint quality in our blog post: Why Should I Pay More Than $15 for a Gallon of Paint?

12. When you choose a painting contractor should they have liability insurance? 

Every contractor should have liability insurance. Not only that but they should be bonded and for painting contractors they need to be certified for EPA Safe Lead Removal. If they don’t have these, you know that that company is not legit.

You and your home are not covered without liability insurance; if the contractor causes damage on the house, you’re liable as the homeowner. A reputable  company with  liability  insurance will cover the unexpected.

13. What insurances do I have that I can trust your guys when they come into my home?

My reputation is you insurance. My lead painter, Matt Winterroth has been with me since 2010, he and I have a very strong relationship and I intend on working with him for a very long, long time. The other members of the teams are building good relationships.

All of my guys take care of the clients home; they clean up their tools at the end of the day, they don’t leave junk everywhere or leave a mess for the homeowner. Over the years I’ve never once had any reports of theft from the home owners.

You can read what our clients say about us on Yelp: Yelp Reviews

Check out our listing with the Better Business Bureau: BBB Review

Other client reviews are available on Heck Painting blog: Testimonials

The Paint Team

The Paint Team

 

Heck Painting is still a young company entering our 6th year. We have experience great expantion this year to be able to serve more people.  Currently we are interviewing qualified lead painters. Check out career opportunities at Heck Painting: Careers at Heck Painting

14. How do plan the job scheduling, is your team going to show up when scheduled?

My word is my bond. If I tell you we will start on a date, we will start that day. Typically I don’t guarantee a finish date; unless you specifically have stated that up front and I have agreed to that. I will typically give a general five day window. I would say 90% of the time we finish in or estimated time.

15. What level of communication can the client expect? 

What I do is set up expectations in the beginning. This is the price, this is what your getting for that price, here’s our contract. Boom, it’s done. It will take this amount of time.

If anything changes and goes outside of that contract. That’s when we have a conversation, I communicate any changes to the homeowner. Whether we came across something outside of the Scope of Work, therefore if you’d like us too fix it, it’s going to cost more money.

Or we came into something I didn’t foresee, it’s not going to cost more money, but it is going to cost more time and instead of the job being five days, it’s going to be seven. We’ll communicate that as soon as we know, and not leave you stranded.

Do you have examples of your work that I can look at for myself?

Yes, we have a photo gallery on Heck Painting website: Photo Gallery

Painting 2 Stories

So many contractors never pick up the phone; is there someone to answer the phone when I call?

Yes, we have an awesome administrator, Sequoia. Call this number: 206-240-0676 or send an email inquiry to: Heck Painting

Do you keep regular business hours?

There is generally someone to answer the phone from 10am to 6pm, Monday through Friday. If Sequoia has stepped away from the desk, leave a message and you will get a prompt response.

We stay in communication through a number of media including phone, email, text, as well as Social Media including Facebook, Twitter, LinkedIn and how to videos on YouTube. Our front line is our office administrator Sequoia, who can arrange a phone consult with our estimator, Matt Heck, for detailed question.

For any other questions please feel free to call Matt (206)-240-0676.

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